Streamline Your Business Communications with Microsoft Teams Phone

Communication is the backbone of the daily interactions that drive a business. Effective communication can have a tremendous, positive impact on company outcomes. Examples of those communication benefits include increased team morale, brand reputation, and increased customer satisfaction. Some companies have even noticed lowered costs and new clients gained. With these potential benefits in mind, business leaders must choose reliable and effective tools to enable that communication. 

Microsoft Teams Phone is an excellent tool for stepping up your company’s communication. Here’s what you need to know about the tools and opportunities that come with Microsoft Teams Phone.

What Is Microsoft Teams Phone?

Microsoft Teams, or Teams, first emerged as a cloud-based workspace messaging and collaboration app to support your business’s teamwork and functionality. Teams has also launched its Microsoft Teams Phone technology to streamline communication and take organizational connectivity to the next level.

Teams Phone Features and Functions

Teams Phone allows all team members to call each other through the Teams app with basic calling features including voicemail, call transfer, merging calls, Apple CarPlay on-the-go compatibility, and even call transcription. The Microsoft Teams Phone system also offers advanced calling and PSTN calling features to better match your unique company needs. Examples of some of those additional features include:

• Automated attendants to guide callers through team directories
• Calling queues to agents to assist callers in reaching the right person
• Voice-enabled, screen pop display
• AI technologies to facilitate call queues
• Mobile phone integration with Teams accounts
• Operator connect and session border controllers (SBCs)
• Internal and external customer support capabilities

In addition to these in-app and phone system features, Microsoft Teams Phone also offers devices to support your calling experience. This includes desk phones, headsets, and speakerphones to ensure your team has the tools they need.

Flexible and Tailored Purchasing Options

Teams offers multiple phone plans to match your business needs. They start with a standard package but also offer pay-as-you-go, domestic, and international options as well. Even beyond these preset plans, Microsoft can work with you to create a custom quote and plan.

Outperform Other Cloud-Based Competitors

When comparing cloud-based phone system options, Microsoft is the clear winner. Researchers have found that users consistently reported convenient usage and excellent experiences. Callers also consistently highlighted live captioning for audio and video calling, easy transition between audio and video calling, and ease of navigating the call and chat windows simultaneously as major perks.

How Microsoft Teams Phones Can Benefit Your Team

With so many phone plans and calling technologies available, it can be hard to know which option is right for you and your business. Studies of companies who have adopted Teams Phone have seen major benefits to their organizational dynamics.

Improved Productivity

Many companies who utilize traditional business or IP-based phone solutions often find that they are incompatible with or outdated compared to their other business technologies. This creates additional time costs with slower and less effective communication. In contrast, Phone seamlessly integrates with the Microsoft Teams app and other current technologies to provide efficient and successful communication among team members. Streamlined, integrated communication technologies minimize the time spent troubleshooting difficulties and leave more time for getting tasks done.

Reduced Costs

When considering bottom-line costs, leaders also found that they saved money when switching to Microsoft Teams. This was largely due to not having to pay for licensing and usage costs while reducing IT maintenance expenses. These reduced costs combined with increased productivity meant that companies have seen a meaningful ROI on their Microsoft Teams Phone investment.

Increased Collaboration

At the end of the day, your phone system should increase connection. Microsoft Teams Phone does exactly that. Users found that they were better able to communicate within their organization and with their consumers to enhance collaboration, satisfaction, and real business results.

Enhance Your Business Communication with Microsoft Teams Phone: Partner with Gant Systems for Seamless Integration

Choosing the right phone system for your business can majorly benefit and impact your results and team experience. Gant Systems is proud to be a Certified Microsoft 365 Partner with decades of experience offering excellent IT support services. Our experts are ready to help your business transition to or optimize your Microsoft Teams Phone experience. If you think Microsoft Teams Phone could enhance your organizational communication, or have questions about what it can, book a Discovery Call with our team today.